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Introduction of servicenow
Different types of profiles in SN work
Overview of administrations tasks
Ticketing tool process
1. What is Service Now
2. Why and who can use Service Now
3. Concept of cloud computing in Service Now
4. Introduction to ITIL foundation
5. Types of Users in Service Now
6. Navigation and users
7. Helpful portals, releases
Tables, Form, Dictionary
1. Creating Application, module
2. Creating table
3. Personalizing form and table layout
4. Creating Section
5. View
6. Dictionary entries
7. Dictionary overrides
8. Reference qualifiers
9. Related lists
User Administration
1. Creating groups
2. Users and Departments
3. Concept of delegation
4. Customizing user profile
5. Roles & group membership
6. Fetch detail of logged in user
Customize Homepage
1. Creating Gauges
2. Define CSS properties, UI Properties
3. Change visibility of Homepage and banner
Reporting
Database view
Intro of Java script
Scripting
1. Business Rules
2. Client Script
3. UI Action
4. UI Policy
5. Script Include
6. Action Script
7. Intro to Jelly Scripting
Access Control List
1. Create Read, Write and Create ACL on table and field level
2. Debug ACLS
3. Write ACL Scripts
4. Concept of privileged system admin
Update set’s Creation
1. Creating an update set
2. Merge update set
3. Retrieve Update set in another instance
Create SLA &Schedule
1. SLA Definitions
2. SLA Properties
3. Attach SLA to tasks
4. Create schedule and child schedule
Creating workflow
1. Workflow editor and workflow scripts
2. Workflow activities and workflow context
3. Workflow stages, transitions
Service catalog management
1. Use of service catalog, back end execution
2. Creating catalog item, record producer, order guide
3. Create RITM and catalog task
4. Attaching workflow to catalog items
Update sets
Email Notification
1. Defining a Template
2. Define notification
3. Email logs
4. Introduction to SMTP and POP mail servers
5. Trigger email on event
Scheduled Jobs
1. Introduction to scheduled jobs
2. Scheduled Job log
3. Scheduled reports
Project portfolio
Survey module
Importing data in Service Now
1. Data sources
2. XML import
3. Transform maps,
4. Scheduled data import
5. Import sets
6. Transform scripts
7. Data load automation
Introduction to Web service
1. Introduction to web services
2. SOAP
3. Rest
Import set and Transfrom map
Scripted web service
Parsing methods
Debugging
1. Personalize users
2. Debugging Business Rule
3. Debugging ACL
4. Background scripts
Content Management (CMS)
1. Creating site, page
2. Dynamic content block
3. Define Header, theme, style sheet
4. Creating UI page, UI macros
Service Portal
1. Creating Portal
2. Menus
3.Creating Pages
4.Creating Widgets
Intro to Angular Js
Different types of profiles in SN work
Overview of administrations tasks
Ticketing tool process
1. What is Service Now
2. Why and who can use Service Now
3. Concept of cloud computing in Service Now
4. Introduction to ITIL foundation
5. Types of Users in Service Now
6. Navigation and users
7. Helpful portals, releases
Tables, Form, Dictionary
1. Creating Application, module
2. Creating table
3. Personalizing form and table layout
4. Creating Section
5. View
6. Dictionary entries
7. Dictionary overrides
8. Reference qualifiers
9. Related lists
User Administration
1. Creating groups
2. Users and Departments
3. Concept of delegation
4. Customizing user profile
5. Roles & group membership
6. Fetch detail of logged in user
Customize Homepage
1. Creating Gauges
2. Define CSS properties, UI Properties
3. Change visibility of Homepage and banner
Reporting
Database view
Intro of Java script
Scripting
1. Business Rules
2. Client Script
3. UI Action
4. UI Policy
5. Script Include
6. Action Script
7. Intro to Jelly Scripting
Access Control List
1. Create Read, Write and Create ACL on table and field level
2. Debug ACLS
3. Write ACL Scripts
4. Concept of privileged system admin
Update set’s Creation
1. Creating an update set
2. Merge update set
3. Retrieve Update set in another instance
Create SLA &Schedule
1. SLA Definitions
2. SLA Properties
3. Attach SLA to tasks
4. Create schedule and child schedule
Creating workflow
1. Workflow editor and workflow scripts
2. Workflow activities and workflow context
3. Workflow stages, transitions
Service catalog management
1. Use of service catalog, back end execution
2. Creating catalog item, record producer, order guide
3. Create RITM and catalog task
4. Attaching workflow to catalog items
Update sets
Email Notification
1. Defining a Template
2. Define notification
3. Email logs
4. Introduction to SMTP and POP mail servers
5. Trigger email on event
Scheduled Jobs
1. Introduction to scheduled jobs
2. Scheduled Job log
3. Scheduled reports
Project portfolio
Survey module
Importing data in Service Now
1. Data sources
2. XML import
3. Transform maps,
4. Scheduled data import
5. Import sets
6. Transform scripts
7. Data load automation
Introduction to Web service
1. Introduction to web services
2. SOAP
3. Rest
Import set and Transfrom map
Scripted web service
Parsing methods
Debugging
1. Personalize users
2. Debugging Business Rule
3. Debugging ACL
4. Background scripts
Content Management (CMS)
1. Creating site, page
2. Dynamic content block
3. Define Header, theme, style sheet
4. Creating UI page, UI macros
Service Portal
1. Creating Portal
2. Menus
3.Creating Pages
4.Creating Widgets
Intro to Angular Js
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